Terms and Conditions

Terms & Conditions

PLEASE READ THE FOLLOWING TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS SITE. YOUR USE OF THIS WEBSITE CONSTITUTES YOUR AGREEMENT TO THE FOLLOWING TERMS AND CONDITIONS. IF YOU DO NOT AGREE TO THESE TERMS, YOU SHOULD IMMEDIATELY CEASE USE OF THIS WEBSITE

THE USE OF THIS WEBSITE IS SUBJECT TO THE FOLLOWING TERMS OF USE:

This Website is intended only for use by persons aged 18 years and older. If you create an account with Vape Clouds, you are responsible for maintaining the confidentiality of your account and password. You further acknowledge and agree that you must be of legal smoking age to purchase or consume and products listed for sale on this website, located on the web at www.vapeclouds.co.za


Certain products listed and sold on this website may contain nicotine. If you are allergic to nicotine, propylene glycol, vegetable glycerine or any combination of inhalants, if you are pregnant or breast-feeding, if you have a heart condition, diabetes, high blood pressure or asthma, you must consult your doctor before using any products containing nicotine listed for sale on this website. Discontinue use and consult your doctor if you experience nicotine misuse symptoms such as nausea, vomiting, dizziness, diarrhea, weakness and increased pulse rates. By making a purchase on this website, you agree to keep the contents of said and any purchase out of the reach of children and pets as ingestion of certain pieces can present a choking hazard. Nicotine can be toxic if inhaled or ingested in large doses, and may cause irritation to eyes and skin if exposed. Wash immediately with soap and water upon contact. Nicotine is highly addictive and habit forming.

Detailed description of goods and/or services

Vape Clouds is a business in the vaping and technology industry that strives to deliver the most divers product range at an affordable price that everybody can afford.

Delivery policy

Subject to availability and receipt of payment, requests will be processed within 2 business days and delivery confirmed by way courier, Please refer to Shipping policy for more information.

Typographical Errors:

In the event that a Vape Clouds product is mistakenly listed at an incorrect price, Vape Clouds reserves the right to refuse or cancel any orders placed for said product. Vape Clouds reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, Vape Clouds shall issue a credit to your account for the amount charged. We cannot offer Credit Card refunds.

Use of Site:

Harassment in any manner or form on the site, including via email, chat, or by use of obscene or abusive language, is strictly forbidden. Impersonation of others, including a Vape Clouds employee, other licensed employee, host or representative is prohibited. You may not upload to, distribute, or otherwise public through the site any content which is libelous, defamatory, obscene, threatening, invasive of privacy or public rights, abusive illegal, or otherwise objectionable with may constitute or encourage a criminal offence, violate the rights of any party of which may otherwise give rise to liability or violate any law. You may not upload commercial content on the site or use the site to solicit other so to join or become members of any other commercial online service or other organisation.

Return and Refunds policy

The provision of goods and services by Vape Clouds is subject to availability. In cases of unavailability, Vape Clouds will refund the client in full within 30 days. Cancellation of orders by the client will attract a 0% administration fee if done before the courier collects the items for delivery. Regrettably E-Liquids cannot be returned.
The Buyer shall inspect the Goods immediately upon receipt and shall notify the Seller within 7 working days of delivery confirming via email if the Goods are damaged. If you receive the wrong goods, please do not open them. Inform us immediately. If the Buyer fails to do so the Buyer shall be deemed to have accepted the Goods. If the Buyer would like to return any goods for any reason at all, the Buyer may do so within 7 days of receiving the purchased goods. Goods returned must be in a new and unused condition. The Seller will refund the cost of the goods; however shipping charges are non-refundable, unless its a mistake made by Vape Clouds.

Where a claim of defect or damage is made, the Goods shall be returned by the Buyer to the Seller for a replacement after receiving prior confirmation by the Seller via e-mail.
If an item is found defective and it is still within the manufacturer warranty period the item will be repaired or replaced, unless the warranty has been voided by misuse. Refunds and warranties will not be applied to Goods that have been damaged due to misuse or
negligence or not correctly following the instructions supplied with the product with all purchases we provide 7 day policy where if the product is at fault we will exchange.
Refunds are only issued when we have had a chance to resolve the problem with you. If you require a refund then at your cost all goods must be returned to us by post and you must take reasonable care to ensure that they are returned in good condition.

REGRETTABLY NO REFUNDS OR EXCHANGES ON SALE ITEMS

Customer Privacy policy

Vape Clouds shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, "personal information" shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from: http://www.polity.org.za/attachment.php?aa_id=3569.

Payment options accepted

Payment may be made via Visa, MasterCard, Diners or American Express Cards or by bank transfer into the Vape Clouds bank account, the details of which will be provided on request.

Card acquiring and security

Card transactions will be acquired for Vape Clouds via PayFast and no Card details are stored on the website. Users may go to www.payfast.co.za to view their security certificate and security policy.

Customer details separate from card details

Customer details will be stored by Vape Clouds separately from card details which are entered by the client on PayFast’s secure site. For more detail on PayFast refer to www.PayFast.co.za.

Merchant Outlet country and transaction currency

The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction currency is South African Rand (ZAR).

Responsibility

Vape Clouds takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website, customer service and support, dispute resolution and delivery of goods.

Country of domicile

This website is governed by the laws of South Africa and Vape Clouds chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature.

Indemnification:

You agree to indemnify, defend, and hold harmless Vape Clouds, its officers, directors, employees, agents, licencors and suppliers (collectively the "Service Providers") from and against all losses, expenses, damages and costs, including reasonable attorneys' fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your internet account.

Variation

Vape Clouds may, in its sole discretion, change this agreement or any part thereof at any time without notice.

Company information

This website is run by Vape Clouds, based in South Africa.

Company Physical Address:

Shop Nr. 10 Bendor Shopping Complex
Cnr De Wet Drive and Morris Street, Bendor, Polokwane, 0699 South Africa.

Email: sales@vapeclouds.co.za

Telephone: 076 374 9427